We can ensure that your systems run at optimal levels

CJN IT Solutions provides businesses with proactive IT maintenance service level agreements, which ensure that your business computer systems run at optimal levels while minimising potential downtime. Our IT services are provided at a fixed monthly fee and focus on the SME sector with computer users ranging from 10 – 200.

Our SLA (service level agreement) combines both reactive and proactive IT services into a unique offering, which aims to ensure a trouble-free IT environment for your business. Our services will allow you to focus on your business instead of wasting costly time trying to resolve IT problems.

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What is IT maintenance?

Maintaining IT systems at regular intervals involves performing essential maintenance tasks. Each customer has unique requirements, but there are some computer hardware maintenance and servicing tasks that most customers need. To ensure that their systems run securely and efficiently, automated systems and procedures are implemented to complete most of these tasks with minimal or no user intervention. For instance, performing regular IT maintenance updates on antivirus software and Windows security.

Performing essential computer system services regularly can greatly reduce the amount of computer downtime, ensuring that productivity levels are not hampered by unforeseen computer problems. In fact, regular servicing can prevent computer problems from happening.

Why are preventive IT maintenance services important for a business?

Most businesses in today’s technology-focused world rely on their IT systems for effective operation. Even the simplest tasks, such as sending a quotation or printing an invoice, are done on a computer. Therefore, any downtime in your IT systems could bring your business to a grinding halt. You can no longer overlook the importance of properly maintaining your IT systems, as they are an integral part of your everyday business processes.

Types of IT maintenance and support services

In effect, we focus primarily on proactive and reactive IT system maintenance.

Proactive IT maintenance:
This is the most important type of computer system maintenance. To summarize, this prevents problems from happening by implementing processes. And systems which minimise computer downtime and optimise the efficiency of IT systems.

Reactive maintenance:
Important to realize that no matter how well regular computer maintenance is performed. There will always be a need for reactive maintenance. Reactive computer maintenance services are to fix a problem. Or find a solution to a problem that has already occurred. For example, Email not working? Can’t print? These problems do occur and can be easily rectified should you have an SLA in place.

Advantages of our IT maintenance contract

To point out, with CJN IT Solutions, rely on a team for IT support instead of an individual. When starting a new SLA, we conduct an analysis of the IT systems in place to acquire an in-depth knowledge and understanding of your IT systems. The information gathered is made available to our team of technicians, ensuring that there is an entire team of support staff with knowledge of your IT systems. Our familiarity with your IT systems will ensure problems are resolved faster, given that we already know how to fix problems specific to your environment should they occur.