IT Support in Pretoria

We offer IT support in Pretoria for SME businesses

What is IT support services?

IT support in Pretoria, or “technical support,” is when specialized help from an IT professional is required to solve a specific IT-related problem. To sum up, hardware, software, and IT network-related problems are the most common.

Some considerations when choosing IT companies for your business include:

  1. Am I receiving value for money?
  2. Are they reliable and do they have a proven track record?
  3. Do they have the skills required to resolve IT system support problems effectively?
  4. What are the turnaround times of an IT support services company to resolve problems, and do they offer same-day onsite solutions?
IT preventive measures - IT support in Pretoria

Why Choose CJN IT Solutions?

We understand how frustrating it can be when you need a managed IT support services company that is reliable, affordable, and easy to work with. That’s why we’ve made it our mission to help SMEs like yours find the right IT solutions at the right price.

  • Our IT support services rates are affordable and offer great value.
  • CJN IT Solutions is an established business, rendering IT support services since 2003. The business owner is actively involved in the IT system support management of day-to-day operations, ensuring that you receive reliable service of the highest standard.
  • We only employ IT specialists with proven knowledge and experience in their fields of expertise.
  • Our response times are second to none, with problem resolutions usually completed within 24 hours. Customers opting for our monthly IT services contract can expect even faster turnaround times, ranging from 1 to 4 hours depending on the nature of the problem.
  • We provide a complete IT solution. There is no need for you to engage with multiple service providers; we handle everything on your behalf.

We offer IT support and services SLAs.

Our model of IT support services solutions provides an unlimited amount of support hours per month at a fixed monthly retainer. Therefore, it is more cost-effective and provides proactive maintenance and support. The IT Support SLA is for businesses that require ongoing managed IT services, as they cannot afford downtime arising from IT-related problems.

It’s that simple. To clarify, we ensure all your IT needs are taken care of for a fixed monthly fee. Namely, there are no unplanned expenses. In fact, you get computer systems that work as they should and a computer support structure you can rely on. You get a full-time IT department without the need to employ any desktop support team.

Want to know more about our flat-fee IT support for SME contract?

IT services Pretoria SLA advantage:

Access to a variety of IT skills across multiple fields of expertise.

Customer service focus (friendly and timely response and resolution to problems).

Guaranteed response times.

Flexible IT services solution tailored to your business needs.

Standardised IT environment based on best practice principles.

Technical account managers (familiar with your IT environment).

Better pricing on hardware/software.

Ongoing advice for future-proofing your IT environment.

You are our number one priority.

CJN IT Solutions provides complete IT solutions:

Hardware/Software upgrades, repairs, sales

Removal of viruses and malware

Providing onsite and remote IT services for businesses in Gauteng for over 22 years. IT support done easily and quickly. Contact us today for a free assessment.