We offer IT support in Gauteng
What is IT support services?
IT support in Pretoria or “technical support”, is when specialised help from an IT professional is required to solve a specific IT-related problem. To sum up, hardware, software and IT network support related problems are the most common.
Some considerations when choosing an IT solutions provider for your business:
- Am I receiving value for money?
- Are they reliable, and do they have a proven track record?
- Do they have the skills required to resolve IT maintenance support problems effectively?
- What are the turnaround times of IT services Companies to resolve problems and do they offer same-day onsite support?
Choose CJN IT Solutions as your trusted IT solutions partner
- Our IT services rates are affordable, and offer great value.
- CJN IT Solutions is an established business, rendering IT solutions and support since 2003. The business owner is actively involved in the IT management of the day-to-day operations. For this reason, ensuring that you receive reliable service of the highest standard.
- We only employ IT service technicians with proven knowledge and experience in their field of expertise.
- Our response times are second to none. Together with problem resolutions usually complete within 24 hours. Customers opting for our IT support contract option can expect even faster turnaround times. For instance, 1 to 4 hours depending on the nature of the problem.
- We provide a complete IT support and services solution. There is no need for you to engage with multiple service providers, we do all that is necessary on your behalf. For instance, Internet not working? We deal with the ISP. Pastel problem? We will sort it out with them on your behalf.
IT support services SLA
This model of IT services provides an unlimited amount of support hours per month at a fixed monthly fee. Therefore, it is more cost-effective and provides proactive maintenance and support. The SLA is for businesses which require ongoing support to their IT infrastructure. Since they cannot afford downtime arising from IT-related problems.
It’s that simple. To clarify, we ensure all your IT services is taken care of for a fixed monthly fee. Namely, there are no unplanned expenses. In fact, only computer systems that work as they should and a support structure you can rely on. You get a full-time IT department without the need to employ any IT desktop support team.
Want to know more about our Flat fee IT services Pretoria contract?
CJN IT Solutions offers IT support in Gauteng on both an ad-hoc and SLA basis
Ad-hoc IT support services is provided on a reactive basis and is charged per hour. For instance, if you rarely have IT problems and only require occasional support. We have had many cases where our customers were unaware of serious underlying problems on their pc’s. Therefore, it is not a bad idea to have a check-up done on your pc every few months.
IT support services Pretoria SLA advantage:
- Access to a variety of IT skills across multiple fields of expertise.
- Standardised IT environment based on best practice principles.
- Ongoing advice for future proofing your IT environment.
- Technical account managers (familiar with your IT environment).
- Customer service focus (friendly and timeous response and resolution to problems).
- Guaranteed response times.
- Better pricing on hardware/software.
- Flexible IT services Pretoria product tailored to your business needs.
- You are our number one priority.