Microsoft Teams – Nothing can stop a team

Voice & video calling with Microsoft Teams:

Make clear and reliable calls. Combine Teams with Phone System, Calling Plan, and Direct Routing for business calling on a global scale.

Microsoft Phone System:

Calling in Teams starts with Microsoft Phone System. It provides the calling features every organization needs. Pair it with Direct Routing or Calling Plans so people can make and receive calls

• Enterprise cloud calling: Give people the calling features they need to get business done. Get consultative transfers, music on hold, call park, and cloud voicemail in Teams.
• Collaborative calling experiences: Deliver great collaborative experiences as part of Phone System in Microsoft Teams with features such as group call pickup, delegation, and shared line appearance.
• Customer support experiences: Help ensure every customer is answered and routed to the right queue with cloud auto attendants and call queues in Phone System.
• Global administrative experiences: Administer and monitor your calling in Microsoft 365 with the Teams admin center and call quality dashboard. Save time for your IT professionals with a centralized experience.

How to make & receive phone calls in Microsoft Teams

Mix and match Direct Routing and Calling Plans. Choose what works for the needs of your business. Add them for each country to provide people with worldwide calling.

Microsoft Calling

Microsoft Direct Routing:	Microsoft Calling Plans:
Enable people to use existing phone numbers with Direct Routing in Teams Phone System for a complete calling experience that includes dial tone.	Easily add Calling Plans to Teams to enable more people to make and receive calls. They conveniently come in different sizes depending upon the number of minutes needed.
Let your telco connect to Teams: Connect existing telecom providers and numbers to Teams virtually anywhere for full-feature calling. Keep your phone numbers: Get the rich Teams calling experience using existing phone numbers without porting them. Stay flexible: Handle complex global calling requirements of large multinational organizations with Direct Routing. Deliver reliability with certification: Ensure reliability for your cloud-calling deployment. Microsoft certifies a highly select group of Session Border Controller partners.	Let Microsoft be your provider: Buy calling plans for supported countries and assign to people in the Microsoft 365 Teams admin portal. Port your phone numbers: Experience our flexibility as a provider. Port existing numbers, request new numbers, or mix and match. Deploy in the cloud: Enable a fast, 100% cloud deployment with Microsoft as your sole provider. Simplify administration in the cloud: Administer Calling Plans from around the world and provide easy management and support from your IT pros.

For every work experience, there’s Microsoft Teams device:

Be seen and heard wherever work takes you. Use Teams devices for more intelligent meeting and calling experiences.

Discover new ways to work together with Teams devices

• Work faster: Connect and collaborate quickly with Teams devices. Start meetings and calls with just one touch.
• Work anywhere: Choose where and how you want to work with devices designed for any space and working style.
• Work confidently: Get consistent high-quality video and audio, and easy set up and management.

Microsoft Devices

Microsoft Teams Rooms:	Desk and conference phones:	Peripherals:
Bring the power of Microsoft Teams into your meeting rooms. Start your meetings on time with one touch, experience rich HD audio and video, and share content with the room and remote participants easily.	Join calls and participate in audio conferences, supports increased collaboration and productivity. Having the Teams UI on desk and conferencing phones delivers a seamless Microsoft Teams experience.	Having a certified, reliable, and secure peripheral which offers high-quality audio and video ensure clear conversations. Teams peripherals including headsets, speakerphones, and more. Whether working from home or on the go, there’s a Teams device for you.

Integrate your apps and automate workflows with Microsoft Teams:

Make Teams work for you. Add your favorite Microsoft and third-party services or build custom apps for your unique business needs.

Make Teams work for you

Add your favorite Microsoft, partner, and custom apps and workflows to your experience

• Integrate the apps you’re using: Bring the apps and services you love into Teams to create your organization’s hub for teamwork.
• Build solutions with low-code tools: Develop apps, automated workflows, and dashboards with Power Platform and use them in Teams.
• Supercharge your solutions: Embed AI and seamlessly connect disparate data sources to unlock the potential of Power Platform.
• Create robust apps for the app store: Use the Developer toolkit to build apps for Teams and share them with the world.

Teams Apps

Use ready-made apps with teams:	Build with low-code development tools:	Achieve more with advanced capabilities:	Create exactly what you need with developer tools:
Connect hundreds of apps and services you already use and love, including Office apps. Use tabs, connectors, bots and more to integrate them directly into your Teams experience.	Start creating apps and automating routine processes and workflows and foster a data-driven culture with Microsoft Power Platform.	Extend the robust capabilities of Power Apps, Power Automate and Power BI with boundary-pushing, easy-to-use tools and services from Azure. Elevate your creations with AI Builder, CDS and Premium connectors.	Develop a custom app for your organization or to share with the world using the Developer Toolkit. Amplify your app’s reach by submitting it to AppSource for publication in the global Teams app store.

Empowering Firstline Workers with Microsoft Teams

Maximise the impact of your Firstline Workforce. Empower all workers with new scheduling and shift management features.

Empower your shift workers

More than two billion Firstline Workers are at the forefront of many industries. Empower them with Teams.

• Keep your team connected in dynamic environments: Enable team communication with Walkie Talkie (coming soon), one-on-one and group chat, video calls, and more.
• Simplify the task management process: Easily distribute tasks from headquarters and reduce the burden on managers to assign and track tasks for their teams.
• Make training employees easy: Store resources such as onboarding policies, job-related guides, and video content in Teams.
• Optimize business processes: Use first-party apps such as Shifts to build integrations with your workforce management system. Provide access to your line of business apps for a customized Teams experience.
• Streamline identity and access management: With identity and access capabilities coming soon, it’s easy to roll out Teams to your Firstline Workers.

Empower healthcare professionals with Microsoft Teams

Provide the best care possible in today’s complex care environment with help from Microsoft Teams. Collaborate and coordinate in a simple, secure way with chat, video, voice, and healthcare tools all in one hub.

• Connect instantly with secure messaging: Send messages, capture and share images, and relay urgent information knowing that Teams meets the enhanced security and compliance requirements for healthcare organizations.
• Coordinate patient care in one hub: Communicate patient updates in real time through connections to electronic health records, line of business apps and Office apps. Share information to organize, prioritize and coordinate care in one hub.
• Collaborate with intelligent meetings: Conduct audio or video meetings with anyone inside or outside of your organization. Engage in meetings between clinicians or staff and across departments, units, or your entire healthcare network.
• Simplify administrative workflows: Streamline workflows and shifts for clinicians and staff. Share announcements across the organization to keep everyone updated on important information.
• Work with confidence: Built on the secure and compliant Microsoft 365 cloud, Teams enables HIPAA compliance and is compliant with standards like HITRUST, SOC 1, SOC 2, GDPR, and more.

A solution for the entire healthcare organization

Healthcare professionals

Physicians	Nurses	Administrators
Connect with the people and information you need whether it’s across your care team or health system, through a multidisciplinary team (MDT) meeting, or while on the go	Orchestrate resources and care across departments, digitize clinical workflows, and enable coordinated care with instant access to people and patient information.	Securely communicate with clinicians and across all hospital staff, share important announcements across the organization, and collaborate in one place.

Privacy, Security and compliance in Microsoft Teams

Microsoft Teams is designed with IT in mind, providing management capabilities for collaboration, meetings, callings, and apps in one place with simple administration.

Collaborate more securely

• Safeguarding your privacy by design: Our approach to privacy is grounded in our commitment to giving you transparency over the collection, use, and distribution of your data.
• Get access to advanced security capabilities: Your data is protected from malware in attachments, accidental sharing via chat or files, and suspicious user activity. Information is secure with encryption, Multi-Factor Authentication, and device management.
• Support for more than 90 regulations and standards: Administrators control what happens with business data. Easily address conflicts of interest, harassment, and legal inquiries with capabilities like information barriers, communication compliance, e-discovery, and legal hold.
• Manage it your way: Microsoft Teams is designed with IT in mind, providing management capabilities for collaboration, messaging, meetings, calling and apps in one place with simple administration.

Key security and privacy features in Teams

• Meeting options: Decide who from outside your organization can join your meetings directly, and who should wait in the lobby for someone to let them in. PSTN callers will join via lobby. Meeting organizers can also remove participants during the meeting.
• Recording consent: All recordings of meetings are accompanied by a notice that a recording is taking place. The notice also links to the privacy notice for online participants, and the meeting organizer controls which attendees have permission to record.
• Channel moderation and controls: Channel owners can moderate a channel conversation and control who is and isn’t allowed to share content in channel conversations. This helps ensure only appropriate content is viewed by others.
• Multi-Factor Authentication: Require users to provide additional forms of verification to prove their identity, helping protect their accounts from attacks that take advantage of weak or stolen passwords.
• Endpoint Manager: Manage devices and apps and enforce conditional access on any device.
• External access: This provides an authenticated connection to another organization, enabling collaboration between organizations.
• Data loss prevention: Prevent sensitive information from accidentally being shared with others.
• Advanced Threat Protection: Protect users from malicious software hidden in files, including files stored in OneDrive or SharePoint.
• Information barriers: Control communication between users and groups in Teams to protect business information in cases of conflict of interest or policy.
• Retention policies: Manage content in the organization by deleting or preserving information to meet organizational policies, industry regulations, and legal requirements.
• Data residency: Data in Teams resides in Microsoft’s secure network of data centers to help you meet compliance requirements.
• Settings and policies: Meet organizational requirements with org-wide settings and tailor experiences to your users wiyh policies for teams, messaging, meetings, calling, and more.
• Meeting role designation: A meeting organizer can define roles in a meeting that designate “presenters” and “attendees,” and control which meeting participants can present content in the meeting.
• Recording access: Access to the recording is limited to people on the call, or those invited to the meeting, unless the meeting organizer authorizes others to access it. Recordings are uploaded to Microsoft Stream and may be shared and downloaded according to permissions enabled by account administrators.
• Communication compliance: This enables organizations to foster a culture of inclusion and safety by identifying and preventing negative behaviors like bullying and harassment.
• Conditional access: Set risk-based policies for access based on user context, device health, location, and more.
• Secure guest access: Allows users to collaborate with individuals outside the organization while still controlling their access to organizational data.
• Encryption: Teams encrypts data in transit and at rest and uses Secure Real-time Transport Protocol (SRTP) for video, audio, files, chat, and desktop sharing.
• Sensitivity labels: Regulate who can access a team by controlling the privacy and guest settings.
• Cloud App Security: Identify and mitigate suspicious or malicious activity, including the large-scale deletion of teams or addition of unauthorized users.
• eDiscovery, legal hold, audit log, and content search: Easily identify, hold, and manage information that may be relevant in legal cases.
• Safeguarding your privacy: Access your data any time, for any reason. It’s never used for advertising and is deleted after the termination or expiration of your subscription.
• Data management reports: Access reports from the Transparency Hub, detailing how we have responded to requests for data.
• Apps management: Confidently manage apps with detailed information of all apps available in your tenant and the ability to streamline the process of testing and distributing line-of-business applications.