Voice and video calling with Microsoft Teams


Make clear and reliable calls. Combine Teams with Phone System, Calling Plan, and Direct Routing for business calling on a global scale.

Voice & Video Calling

Microsoft Phone System

Calling in Teams starts with Microsoft Phone System. It provides the calling features every organization needs. Pair it with Direct Routing or Calling Plans so people can make and receive calls.

Enterprise cloud calling

Give people the calling features they need to get business done. Get consultative transfers, music on hold, call park, and cloud voicemail in Teams.

Collaborative calling experiences

Deliver great collaborative experiences as part of Phone System in Microsoft Teams with features such as group call pickup, delegation, and shared line appearance.

Customer support experiences

Help ensure every customer is answered and routed to the right queue with cloud auto attendants and call queues in Phone System.

Global administrative experiences

Administer and monitor your calling in Microsoft 365 with the Teams admin center and call quality dashboard. Save time for your IT professionals with a centralized experience.

How to make and receive phone calls in Microsoft Teams

Mix and match Direct Routing and Calling Plans. Choose what works for the needs of your business. Add them for each country to provide people with worldwide calling.

Microsoft Direct Routing:

Microsoft Calling Plans:

Enable people to use existing phone numbers with Direct Routing in Teams Phone System for a complete calling experience that includes dial tone.

Easily add Calling Plans to Teams to enable more people to make and receive calls. They conveniently come in different sizes depending upon the number of minutes needed.

Microsoft Direct Routing Microsoft Calling Plans
  • Let your telco connect to Teams: Connect existing telecom providers and numbers to Teams virtually anywhere for full-feature calling.
  • Keep your phone numbers: Get the rich Teams calling experience using existing phone numbers without porting them.
  • Stay flexible: Handle complex global calling requirements of large multinational organizations with Direct Routing.
  • Deliver reliability with certification: Ensure reliability for your cloud-calling deployment. Microsoft certifies a highly select group of Session Border Controller partners.
  • Let Microsoft be your provider: Buy calling plans for supported countries and assign to people in the Microsoft 365 Teams admin portal.
  • Port your phone numbers: Experience our flexibility as a provider. Port existing numbers, request new numbers, or mix and match.
  • Deploy in the cloud: Enable a fast, 100% cloud deployment with Microsoft as your sole provider.
  • Simplify administration in the cloud: Administer Calling Plans from around the world and provide easy management and support from your IT pros.

Contact us today for more information.